Important Suggestions & Instructions
-
Dress comfortable, shorts and t-shirts, bring a backpack or beach bag with a towel, sunscreen, camera, hat, sunglasses and wear comfortable footwear – you will be barefooted aboard. Come dressed with your swimwear on or under your shorts and a t-shirt or cover-up. Please be sure to apply sunscreen BEFORE boarding on the Pila Kai. This is to ensure no one will slip on board. You may bring your own snacks or a light lunch (we will provide light refreshments and drinks). We are not responsible for your personal property brought on board.
-
Persons with bad backs, recent surgeries, heart conditions, or are pregnant are not recommended on the tours. Upon checkin, please bring these items with you: your printed Voucher or Confirmation Voucher that’s on your cell phone and Identification such as a Driver’s License or Passport.
-
Enjoy your tour. However, any questions please ask the captain or crew. Captain and Crew are very safety minded. Please listen attentively. Out Captains are trained and experienced. Pila Kai is well maintained and cared for. We have daily check lists for the Captain and Crew, including safety procedures. Each craft has water safety equipment and radio communications equipment.
Disclaimer: Kaulana Pali Kai will not allow any persons with pre-existing physical injuries or conditions, other conditions, INCLUDING PREGNANT women as the activities may post and additional danger to such.
-
- If you need to cancel or reschedule your tour you will have to call our office at 808-639-9557
- Departure time is promptly 15 minutes from check-in time. Please do not arrive late.
- Dress accordingly in beach attire (you will get wet) this is an open ocean tour.
- We are not responsible for your personal property brought on board.
- We recommend you leave non-essential electronics and valuable on shore. Protect your cameras, phones etc. that cannot get wet.
- Due to possible bouncy conditions, these ocean tours are not suitable for pregnant women, those with bad backs or serious health concerns, or children under 5.
- We travel exposed ocean waters. All tours are at your own risk. Our ocean tours are safe, fun and exciting adventures and they do require some physical activity. They are geared to outdoor thrill seekers. ALWAYS listen carefully and follow the Captain and Crew instructions for your safety on board.
- A signed liability release waiver is required prior to boarding.
- Children’s age limits are 5 and older.
- Tour program and tour may vary due to wind & sea conditions at the Captains discretion.
- Gratuity is not included in the tour price but greatly appreciated, at your discretion, for your fantastic captain and crew!
- Private tours require a 50% deposit non-refundable within 72 hours of the tour.
-
All bookings are non refundable if cancelled less than 48 hours prior to activity date. Parties of 4 and up require 72 hours advance notice to cancel; 48 hours for parties of 1-2. Service fee of $10.00 per person will be charged to your credit card to cancel a reservation before 48hrs of the tour. All activities are at your own risk. No liability, expressed or implied, rests with Na Pali Extreme LLC or it’s subsidiaries or officers. For your safety, snorkeling, and all cruises, in part or whole, are weather permitting.
Captain may use his discretion in choosing alternate sites (without giving prior notice). Due to the nature of these open ocean excursions, we cannot take pregnant women, those with serious health concerns, a history of spinal injury, back and knee surgery or children under the age of 6 on the tours.
- Credit card information is requested to guarantee your reservation.
- Cancellation Policy: Tours canceled 48 hours prior to the event are non-fundable.
- Parties of 4 or more require a 50% deposit (non-refundable within 72 hours of tour.)
- No shows charged 100%.
- “No-shows” are assessed penalty of 100% of total price. Report to the tour with the same number of people that you have reserved for, no less. We ask that you, as a responsible customer, are accountable for the reservations that you have made with our company.
- Activity may be cancelled due to severe weather. The activity usually runs in light rain and other moderate weather conditions.
- If Kaulana Pali Kai cancels due to weather or unforeseen circumstances, no charges will be made. We will work our best to reschedule for our next available opening or give a refund.
- If you have any further questions, contact us at (808) 639-9557